At Luxotic Watches, we’re committed to delivering your order safely and efficiently. Please review our shipping policy below for information about order processing, delivery, and tracking.
Worldwide Shipping
We proudly offer FREE worldwide shipping on all orders.
No minimum purchase is required, and there are no hidden shipping charges.
Order Processing
Orders are typically processed within 3–7 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking information.
Estimated Delivery Time
Most orders are delivered within 3–15 business days.
Delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or courier operations.
Order Tracking
Once your order has been shipped, you’ll receive a tracking number via email.
You can track your shipment at any time using our Track Your Order page.
Please allow 24–48 hours for tracking information to become available after your order has been dispatched.
Shipping Address
Please ensure your shipping address is complete and accurate before placing your order.
If you need to update your shipping address, contact us as soon as possible. We’ll do our best to make changes before your order is processed.
Customs & Import Duties
Depending on your destination, customs duties, taxes, or import fees may be charged by local authorities.
These charges, if applicable, are the responsibility of the customer.
Delivery Delays
While we strive to deliver every order on time, occasional delays may occur due to circumstances beyond our control, including customs inspections, weather conditions, carrier delays, or peak shipping periods.
We appreciate your patience and will gladly assist you if your shipment experiences an unexpected delay.
Lost or Missing Packages
If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact our support team.
We’ll work with the shipping carrier to investigate the shipment and provide an update as quickly as possible.
Incorrect Shipping Address
If an incorrect or incomplete shipping address is provided, delivery may be delayed or the package may be returned.
If a returned package requires reshipment, additional shipping charges may apply.
Contact Us
If you have any questions regarding shipping, delivery, or order tracking, our customer support team is here to help.
Email: support@luxoticwatches.com
Response Time: We aim to respond to all inquiries within 24 business hours.