How do I place an order?
Simply browse our collection, add your favorite watch to your cart, and complete checkout using our secure payment process.
Can I change or cancel my order?
If your order hasn’t been processed or shipped yet, please contact our support team as soon as possible. We’ll do our best to accommodate your request.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with your tracking information. You can also track your order anytime through our Track Your Order page.
Will I receive an order confirmation?
Yes. Once your order is successfully placed, you’ll receive an order confirmation email with your order details. If you don’t see it, please check your spam or promotions folder.
Can I use more than one discount code?
Only one promotional or discount code can be applied per order unless otherwise stated.
What should I do if I entered the wrong shipping address?
If you’ve entered an incorrect shipping address, please contact our support team immediately. If your order hasn’t been processed or shipped, we’ll do our best to update the address.
Do you ship worldwide?
Yes. We offer worldwide shipping.
How long does delivery take?
Most orders are delivered within 3–15 business days, depending on your location and shipping carrier.
Why hasn't my tracking information updated?
Tracking information may take 24–48 hours to appear after your order has been dispatched.
Do you offer free shipping?
Yes. We offer FREE worldwide shipping on all orders. There are no hidden shipping charges—your total will be clearly displayed at checkout.
Can I ship my order to a different address?
Yes. You can enter a different shipping address during checkout. Please ensure all shipping details are accurate before placing your order to avoid delivery delays.
My package shows "Delivered," but I haven't received it. What should I do?
Please check with household members, neighbors, or your building’s reception first. If you’re still unable to locate your package, contact our support team, and we’ll work with the shipping carrier to help resolve the issue.
What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused, in its original condition, and includes all original packaging.
When will I receive my refund?
Once your return has been received and approved, refunds are issued to your original payment method. Depending on your payment provider, processing may take 5–10 business days.
How do I request a return?
To start a return, simply contact our support team with your Order Number and the reason for your return. We’ll guide you through the return process and provide the next steps.
Do I have to pay for return shipping?
If the return is due to a defective, damaged, or incorrect item, we’ll cover the return shipping where applicable. For all other returns, return shipping costs are the responsibility of the customer unless otherwise stated.
Can I exchange an item instead of requesting a refund?
Yes. If you’d prefer an exchange, please contact our support team. We’ll be happy to assist, subject to product availability and eligibility.
Do your watches include a warranty?
Yes. All eligible watches purchased from Luxotic Watches include a 12-month limited warranty covering manufacturing defects.
What isn't covered by the warranty?
The warranty does not cover normal wear and tear, accidental damage, cosmetic damage, misuse, unauthorized repairs, or damage caused by improper handling.
How long is the warranty period?
All eligible watches purchased from Luxotic Watches are covered by a 12-month limited warranty from the date of delivery.
How do I submit a warranty claim?
Simply contact our support team with your Order Number, a description of the issue, and clear photos or a short video of the product. We’ll review your claim and guide you through the next steps.
Will my watch be repaired or replaced?
If your warranty claim is approved, we’ll repair or replace your watch at our discretion, depending on the nature of the issue and product availability.
What payment methods do you accept?
Due to the nature of our products, we currently do not accept direct credit or debit card payments.
We offer the following secure payment methods:
- PayPal
- Wise
- Skrill
- Cryptocurrency (USDT)
These payment options provide a secure and reliable checkout experience. If you have any questions about making a payment, our support team will be happy to assist you.
When will my payment be confirmed?
Payment confirmation is typically received shortly after your transaction is completed. Once confirmed, you’ll receive an order confirmation email and your order will move into processing.
Can I pay using cryptocurrency?
Yes. We accept USDT (Tether) as a payment method. Payment instructions will be provided during checkout.
What should I do if my payment fails?
If your payment isn’t successful, please verify your payment details and try again. If the issue continues, contact our support team for assistance or choose an alternative payment method.
Will I receive a payment receipt?
Yes. After your payment has been successfully confirmed, you’ll receive an order confirmation email that serves as your payment receipt.
Can I change my payment method after placing an order?
Once an order has been confirmed, the payment method cannot usually be changed. If you need assistance, please contact our support team as soon as possible, and we’ll do our best to help before your order is processed.