Refund Policy

At Luxotic Watches, we aim to provide our customers with the highest quality timepieces and a seamless shopping experience. Please review our refund terms below.

1. Refund Eligibility

Refunds are only applicable under the following circumstances:

  • The product received is defective or damaged upon delivery and cannot be replaced.

  • The wrong item was shipped, and the correct product is unavailable.

Refunds will not be issued for:

  • Change of mind or personal preference

  • Minor variations in color or design due to lighting or screen differences

  • Delays caused by customs or courier services beyond our control

2. Reporting Issues

If you believe you are eligible for a refund, you must report the issue within 48 hours of receiving your order by contacting us at support@luxoticwatches.com Please include:

  • Your order number

  • Clear photos or videos of the defect or issue

  • Original packaging details

3. Refund Process

  • Once your request is approved, refunds will be processed within 7–10 business days.

  • The refund will be credited to the original payment method only.

  • We will notify you via email when the refund has been issued.

4. Non-Refundable Situations

  • Any product returned without prior approval

  • Items showing signs of wear, tampering, or modification

  • Orders with incorrect delivery information provided by the customer

5. Contact Information

For any questions regarding refunds, please contact us at:
Email: support@luxoticwatches.com